When will my order ship?
Orders are dispatched in 2–4 days after placing your order.
How long does delivery take?
Estimated delivery is 7–12 days after dispatch. This is the delivery period, separate from the 2–4 day dispatch period. Transit times can vary with the destination, carrier and customs processing.
How do I check my order?
Use the order lookup page with your order number and billing email address. Registered customers can also check orders in My account.
What is the difference between NoPrint and Print?
Choose NoPrint if you do not want personalization. Choose Print to display the personalization box and enter the content you want customized, such as Messi +10 +2022 World Cup Patch. The personalization box must be completed when Print is selected.
How do I choose a size?
Check the size information on the product page before choosing your size. If you are unsure, contact us and include the product link and size you are considering.
Can I change an order or report a problem?
Contact us with your order number and the details of your request. A request does not confirm that an order can be changed or a return approved; we will need to check the order and the issue first.
What is your return and exchange policy?
For non-customized products, contact us within 30 days of delivery to request a return or exchange. Customized Print items are not eligible for non-quality returns or exchanges. If there is a quality problem, the seller pays return shipping; for eligible returns without a quality problem, the customer pays. See the Return policy for the process and details.
How can I contact customer service?
Email [email protected] or message us on WhatsApp: +86 176 7650 2520. Include your order number if your question concerns a purchase.