This privacy policy explains how All T Jersey at alltshop.com handles information in connection with shopping, account access, personalization and customer enquiries.
Information associated with your use of the store
- Orders and accounts: information you provide such as your name, email, phone number, billing and delivery addresses, selected products, order history and account details.
- Personalization: text you enter for Print items, including names, numbers and printing instructions. Please provide only information needed to customize the product.
- Customer service: messages, attachments and order details you send through our contact form, email or WhatsApp.
- Checkout activity: cart contents and information entered during checkout may be retained before an order is completed, including for the store’s cart-recovery functionality.
- Technical information: IP addresses, browser and device information, request logs and cookies used to provide the website, maintain sessions and protect against misuse.
How information is used
Information is used to process and fulfil orders, prepare personalization, arrange delivery, provide account access, respond to enquiries, handle returns and refunds, maintain order records and protect the store. Cart information may also be used to support an unfinished checkout. Any marketing or optional tracking must follow applicable consent requirements.
Service providers and sharing
Providing these services can involve hosting and website-security providers, email services, delivery carriers, payment services used at checkout and people handling order fulfilment or printing. Relevant order, delivery or personalization details are shared as needed for those functions. Information may also need to be provided where required by law.
The website uses Cloudflare for traffic delivery and security, which processes connection and request information. If you choose to contact us by email or WhatsApp, those communications are also handled by the relevant email service or WhatsApp under their own privacy terms. Contact us if you need more information about the providers involved in a particular order.
Cookies and your choices
Cookies support functions such as login, cart contents, checkout and security. Use the cookie choices offered on the website to manage optional cookies where available. You can also manage or remove cookies in your browser; blocking essential cookies may prevent parts of the store from working.
Retention
The store currently does not use a fixed automatic deletion schedule for customer accounts and WooCommerce order records. Information may remain in those records until it is reviewed or deleted. You can contact us to request deletion or ask about information held for your account or order. Records needed for an outstanding order, dispute, security, tax or other legal obligation may need to be retained.
Access, correction and deletion requests
You can review available account details in My account. Contact us to request access to, correction of, a copy of, or deletion of your personal information. We may need to verify your identity before acting on a request. Requests will be handled subject to applicable law and any record-retention obligations.
International processing
Our business is located in Guangzhou, China. Depending on where you are located and which service providers are involved, information may be processed outside your country. Contact us with questions about the handling of your information.
Keeping information safe
Please do not send full payment card details or account passwords through the contact form, email, WhatsApp or personalization box. Contact us if you believe your account or order information has been used without authorization.
Policy updates
This policy may be updated when store practices change. The version published on this page describes the current policy.
Customer service
Email: [email protected]
WhatsApp: +86 176 7650 2520
Business location: No. 248, Shatai North Road, Jingxi Subdistrict, Baiyun District, Guangzhou, China.
广州市白云区京溪街道沙太北路248号